The Challenge

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The property’s layout featured a large south-facing room with extensive glazing that allowed natural light to pour in but also led to significant heat gain. During summer months, indoor temperatures regularly climbed above 28 °C, and the underfloor heating struggled to compensate during the colder seasons. The homeowners didn’t want bulky trunking, floor units, or anything that would detract from the minimalist décor.

Our Assessment

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Our engineers carried out a detailed site inspection, including airflow mapping, insulation review, and wall cavity checks. We identified that a multi-split system would offer the perfect balance of flexibility and efficiency. The design allowed for two indoor units — one covering the main lounge area and another serving the kitchen zone — both linked to a single outdoor condenser.

The Installation

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Pipe runs were carefully planned to use ceiling voids and existing service routes. This avoided exposed ducting and maintained the clean finish the client wanted. A low-noise inverter-driven system was chosen to provide both heating and cooling with minimal energy use.

Our team completed the full installation in one day, testing and commissioning both units before leaving the site spotless. As part of our handover, we set up the smart-control app on the homeowners’ phones and demonstrated how to adjust settings, monitor energy use, and schedule operation.

Results and Feedback

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Post-installation testing showed temperature stability within ±0.5 °C across the space. The homeowners immediately noticed quieter operation compared with their previous portable system and commented that the air felt fresher thanks to integrated filtration. The family now uses the system year-round — cooling in summer, gentle background heating in winter — and reported around a 20 % reduction in energy costs after the first three months.

Why It Worked

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The success of this project came down to precision planning and a deep understanding of how people use their homes. Every element — from routing pipework invisibly to optimising airflow angles — was considered before installation began.

Key Deliverables

• Bespoke multi-split design tailored to open-plan living
• One-day installation with concealed services
• Wi-Fi-enabled smart control for flexible scheduling
• Efficient heating and cooling from a single system
• 20 % energy-cost reduction within first quarter